Return & Refund Policy

At DigiHomeTech, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

You may request a return within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.
• The product must be returned in its original packaging.
• Proof of purchase or order confirmation is required.

Please note that certain products may not be eligible for return due to safety, hygiene, regulatory, or handling requirements.

How to Request a Return

Step 1: Contact Our Support Team

Email us at contact@digihometech.com with your order number and a brief explanation of the issue.

If the item is damaged, defective, or incorrect, please include clear photos.

Step 2: Receive Return Authorization

Our team will review your request and provide return instructions if your return is approved.

Please do not return any product without prior authorization.

Step 3: Return the Product

Once approved, return the item using a trackable shipping service.

We recommend using insured shipping for higher-value products.

Refund Process

After your returned item is received and inspected, we will notify you of the approval status.

Approved refunds are typically processed within 5–10 business days to the original payment method.

Original shipping charges are non-refundable unless the return is the result of our error.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Depending on the situation, we may provide a replacement product, full refund, store credit, or another appropriate resolution.

In some cases, a return may not be required.

Non-Returnable Items

Certain items may not qualify for return due to safety, hygiene, regulatory, or handling requirements. This may include opened or used products, personalized items, and specially ordered products.

Please contact us before purchasing if you have questions regarding a product's return eligibility.

Return Shipping

If the return is due to an error on our part, we will provide instructions regarding return shipping.

For customer-initiated returns, return shipping costs may be the responsibility of the customer unless otherwise stated.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

DigiHomeTech

📧 Email: contact@digihometech.com

📞 Phone: +1 (551) 294-4871

📍 Address: 347 Delz St, Houston, TX 77018, United States